On December 30th, we had an AMA session with ChangeNOW, a non-custodial service created for simple and fast cryptocurrency exchanges, in our Telegram Chat. The team members present on the discussion with our community were Pauline Shangett (CMO) and Jeremy (Community Manager).
Here are the essential points of the AMA session:
Please welcome Pauline (P), Jeremy (J) and the questions from our Telegram chat members (Q).
Q: Is ChangeNOW easy for new users?
P: It is very easy. Making it very easy for users is one of our main goals. All you need to do is press 3 buttons — specify a wallet address, send in a deposit and you are good to go.
Q: How quick does ChangeNOW process transactions?
J: Usually it takes several minutes to send your payout. You could verify this in Atomic Wallet.
Q: Why would a user choose the service of ChangeNOW over famous exchanges?
P: No need to know how to trade, no need to create an account, opt-out KYC and excellent service.
Q: A lot of cryptocurrencies are stolen from exchanges every year. Is ChangeNOW able to detect the theft attacks?
P: Around $2M have been caught by us this year. Thanks to our Smart Risk Management System.
Q: What ChangeNOW criteria do you use to offer a new cryptocurrency to exchange?
P: It has to be listed on our partner exchanges — Binance, Bitfinex and OKEx.
Q: Where does ChangeNow get its money to research and develop its technology?
P: We are entirely self-funded.
Q: What do you think is the biggest contribution of CangeNOW to the highly volatile and unpredictable cryptocurrencies market that would be beneficial to the users?
P: Accelerating adoption for no-coiners.
Q: Can you tell us about the ChangeNOW Customer Support?
P: We have an excellent customer care team with hands-on deck at all times. The average response time is around 5 minutes, so if you ever have any questions about your swap, we will always be ready to help out with literally anything. There are 10 support team members who are regularly tested for service and process knowledge, so if you ever need support, you are in good hands.
Q: What kind of limits are there?
P: There are minimal limits for all coins ranging from $1.8 for ETH, BTC, XMR and USDT and around $20 for the rest of our coins (to be lowered soon). As for maximum limits, there is none.
Q: What is the NOW Token and where can we find it? How is it special?
P: The NOW Token is the native token that we have launched in May 2018 and it is the first token that an instant crypto exchange service has ever launched. Right now, it is used for voting for projects to be listed on ChangeNOW at https://changenow.io/asset-listing and the ecosystem is under hardcore development now. It was the first token to be listed on Binance DEX in May 2019 and it is also listed on IDEX. You can learn more about NOW token at changenow.io/tokens.
Q: Are you planning for more use cases for NOW token?
P: Of course. We will update everyone when the updates go into production.
Q: How can you partner up with ChangeNOW?
P: We have a wide variety of partner tools that work for just about everyone.
Services like Atomic Wallet, i.e. wallets, other exchange services and other dApps can integrate our white-label API while site owners and bloggers can plug in a widget, button or create an entire exchange website of their own with the template that we provide. Twitter, YouTube and Facebook influencers can use our referral links as well. We have great conditions with personal support, account management, and a customizable lifetime referral system. Check it out at changenow.io/for-partners.
Q: Does ChangeNOW have referral benefits for referring to new users?
P: The affiliate fee amount is always solid and you are the one who determines it. The default amount is 0.4% but if you like to set it at 1%, it will always be 1% for all coins and pairs.
Q: Can ChangeNOW’s Development API and affiliate program be easily integrated into all websites?
P: Our API and the Your Exchange feature are completely white-label so you don’t have to let us know that you’re using them. We have partners who don’t talk to us at all. Basically, if you’d like to use our API or any other affiliate tool, the only time you have to reach out to us is if you’d like to change the affiliate fee.
We were glad to host ChangeNOW on our Telegram. Thanks to the team and all the members of the session!